WARRANTY
The Product is warranted against defects in materials and workmanship within the warranty period specified from the date of purchase. Salem Oceanic Industries Corporation is offering a FREE SERVICE WARRANTY or DIRECT REPLACEMENT WARRANTY subject to specified conditions.
Covered with *FREE REPAIR WARRANTY
ModelWarranty
Prezoisa/Tiu Kim Chuan15 year
Prelude10 year
Eccelente5 year
Ditta3 year
Restful2 year
Premiere Rest 1 year
Sleepy Saver6 month
Note: Service unit is available upon request. * Coverage: Sagged Spring & Sagged Coirtex Fiber
COVERED WITH DIRECT REPLACEMENT
Items that are proven defective upon delivery. End user are given 1 day to report the complaint, otherwise items are deemed received in good order condition.
Factory defects are limited to sagged spring and sagged coirtex fiber only. It does not include dirty fabrics, torn fabrics and defective piping.
SALEMTEX
Is guaranteed for a period specified from the date of purchase against inherent manufacturing defects in materials and workmanship under normal usage. Because of its natural properties, Polyurethane foam which is widely known for its density, resiliency and durability has the tendency of undergoing minor deformation, softening or discoloration, Hence, this guarantee is limited to loss of thickness (sagging) by more than 25% of its original form.
 
Model Guarantee
G-Foam Rubber 10 year
G-Foam 5 year
S-Foam 3 year
B-Foam 2 year
 
NOT COVERED BY WARRANTY
Damage or defects by accidents, negligence, mishandling/transportation, abuse, misuse, normal wear & tear and fortuitous events subject to evaluation.
Items that are proven warranty coverage are subject to “repair & delivery charge” payable to SALEM OCEANIC INDUSTRIES CORPORATION (SOIC).
Please present your receipt when claiming the warranty.
HOW TO HANDLE YOUR MATTRESS CORRECTLY
Handle
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